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TO OUR FJÄLLRÄVEN COMMUNITY

To Our Fjällräven Community,

As we monitor the COVID-19 pandemic, we look for ways to protect the well-being and safety of our teams, customers and communities.

After much thought and careful evaluation, we will temporarily close our 33 retail stores across North America starting today, March 16 until March 27.

We believe this is the right thing to do for our communities, to honor the responsibility related to COVID-19. During this temporary closure the employees in our stores will be paid for scheduled hours.

As we continue to serve and support our customers, we will change the following to ensure we provide ease and comfort during this time:
  • All fjallraven.com orders will include free shipping while our stores are temporarily closed.
  • Based on Centers for Disease Control and Prevention guidelines, we have taken proactive measures to increase the frequency and rigor of cleaning and sanitization of our distribution facilities and will continue to support online orders while the health and well-being of our team members allows us to do so.
  • Our 30-day return policy will be adjusted to accommodate in-store returns upon their reopening.
  • Online returns will be processed during this time.
  • Repair and Tailoring pick-ups will be delayed until March 27th.

Fjällräven has for the past 60 years been focused on helping each person get closer to nature, grounded in our mission to “Inspire the world to walk with nature”. Now more than than ever, the health and well-being of each team member and customer matters most to us and we will support and continue to help deepen each person’s connection with nature during this challenging time.

Nature is awaiting you, now more than ever.
Take care of each other and be well.



Nathan Dopp
Fjällräven CEO of Americas
Fjallraven Canada Outdoor LLC

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